Shipping

We offer free worldwide express delivery on all orders. Deliveries take place Monday to Friday within local business hours and orders placed after 11 am WEST are processed the next working day. All orders are processed and shipped within 24 hours.

Shipping times differ by destination:

—Europe & USA within 2-4 business days;

—Asia & rest of the world within 3-7 business days.

As soon as your order leaves our warehouse, you will receive a shipping confirmation by email with your tracking number.

Returns & refunds

We offer free 14 day returns on all orders, as long as your item is unworn and in its original condition. Here’s what you need to do:

  1. First request a return by emailing us at support@thepangaia.comtelling us your name, order number, order date, collection address and preferred time slot for the pick-up. Please ensure your collection address is in the same country to your original delivery address.
  2. Prepare your item for collection, making sure all tags and packaging are included - we may not be able to accept your return without these.
  3. The date and time of your collection will be confirmed by email, along with further return instructions.
  4. Our courier will pick up your item at the agreed time and return it to us to review.
  5. Our team will then check the item over and either accept it for return, or contact you if there is a problem. This takes around 7-14 business days. Please note that if your item is not accepted for return, it will be sent back to you at your own cost.
  6. Once your return is accepted, your refund will be issued and you’ll get an email to let you know.

Take a look at our Terms of sale for more details.